Weekend On-Call Supervisor
The Company
We believe that it’s not where you are in life that matters, but who you have by your side. We offer respite to full-time caregivers while providing companionship and support to those they care for, encouraging individuals to live fulfilling and meaningful lives. We also support independent living for individuals without full-time caregivers.
Personal Attributes of an On-Call Supervisor
As an On-Call Supervisor, you need to share the compassion and dedication of our Care Practitioners. You should genuinely care for the welfare of others, be naturally organized, and be dedicated to the role.
You should aim to ensure your work is effective, allowing us to match our carers with our customers. You must be dedicated to completing tasks to the highest standard and be accurate and timely. You should have a sense of pride in your work and understand its impact on the business and its customers.
You need to act under pressure, as an On-Call Supervisor often has a short window of time to organise cover or handle emergencies. You must work calmly and be approachable to all staff and customers.
Empathy and integrity are crucial, as you may deal with the sensitive concerns of employees and co-workers. Building a trusting relationship with our staff is important to support them in carrying out their tasks effectively.
We want our individuals and their support carers, such as family members and friends, to feel they have a real shoulder to lean on. You must have integrity and dedication to deliver the high expectations for the support individuals deserve.
Summary of the Role of an On-Call Supervisor
- The role of an On-Call Supervisor is to coordinate Care Practitioners out of hours when emergencies or sickness arise.
- You will need to collect the on-call phone and weekend/evening paperwork, becoming the point of contact for staff or customers needing assistance due to sickness or emergencies. Keeping good records of events and carrying out a handover following the on-call shift is essential.
- You must be available throughout the on-call hours to take over any shifts needing cover and be locally situated to reach a carer or customer within 30 minutes. This could involve covering the shift or attending an emergency.
- Your duties must be performed in a trained, professional, and knowledgeable manner. You will be responsible for keeping accurate records and systems up to date, including changing rotas and informing customers of any changes as they arise.
- You need to be aware of the personal needs and requirements of the individuals we support, successfully communicating with the individual and other important people in their life, such as family, friends, and healthcare professionals. Alerting your manager to any changes or causes for concern regarding the individuals’ or carers’ conditions and well-being on time following the on-call shift is also your responsibility.
- The support we provide is unique to each person and will vary accordingly.
Duties and Responsibilities
Emotional Support
You will be responsible for making the best match for our customers regarding who will support them and fulfilling the coordination of these visits. Ensuring that rotas are updated promptly to reflect any changes and informing carers and customers of these changes is essential.
You will support staff and customers in potentially volatile emergency situations.
Person Specification
Qualifications
- Willing to work towards any qualification that will enhance your ability in your role.
Essential Attributes
- Genuine care, compassion, and respect for others.
- Ability to display empathy and warmth.
- Ability to maintain confidentiality.
- Good communication skills.
- Good planning skills.
- Good timekeeping.
- Ability to understand the role of those working.
- Ability to follow instructions.
- Own transport.
- Flexible availability to match customer and staff needs through coordination.
Key Competencies
- Plan the attendance of all customer’s calls on time.
- Understand the importance of each home support visit.
- Cope professionally with emergency and difficult situations.
- Communicate effectively with others.
- Maintain high standards of record-keeping and data protection.
- Work towards targets and goals set within the business.
- Be open and empathetic to staff and customers.
- Work effectively to report complaints or concerns.
- Work within and support others to work within the boundaries of our policies and procedures while adhering to the laws and regulations we are bound by.
- Keep supervisions, spot checks, and training schedules on a timely completion schedule.
Timings and Pay of On-Call Supervisor Duties
- Weekday on-call: 17:00 pm to 09:00 am
- Weekend on-call: 17:00 pm on Friday until 09:00 am on Monday
You will receive additional pay for any calls covered during the on-call period. You must be available to take calls throughout the on-call period and attend to a call or emergency within 30 minutes.
What We Offer Our Staff
We provide a fair, transparent, and supportive employment package that recognises the responsibility and importance of the care practitioner role.
Benefits of working with BYS include:
- Competitive rates of pay, reflecting skills, experience, and responsibility
- Performance recognition and reward schemes that value high-quality care delivery
- Flexible working patterns to support work–life balance and wellbeing
- Ongoing training, development, and clear opportunities for career progression
- Strong leadership, supervision, and day-to-day management support
- A positive, inclusive workplace culture that promotes dignity, respect, and teamwork
- An Outstanding Care Quality Commission (CQC) rated care provider
- An established and stable organisation with over 10 years’ experience in care provision
Staff Benefits and Support
All staff are supported through a comprehensive benefits package designed to promote wellbeing, retention, and high standards of care:
- Workplace pension scheme (The People’s Pension), subject to eligibility
- Mileage reimbursement at 45p per mile
- Paid travel time (from 1 April)
- Paid induction and mandatory training
- Ongoing learning and development opportunities
- Uniform provided
- Holiday pay
- Birthday recognition payments
- Loyalty bonuses awarded for each completed year of service
- Quarterly team and individual incentive schemes
- Access to wellbeing and employee support services
- Blue Light Card eligibility
Safer Recruitment Requirements
By Your Side is committed to safer recruitment practices in line with CQC requirements.
Please note:
- Applicants must hold a full UK driving licence
- We are unable to offer sponsorship
We will, however, consider applications from sponsored carers who already have a minimum of 20 hours per week available.
All offers of employment are subject to satisfactory pre-employment checks, including a Disclosure and Barring Service (DBS) check, references, and the right to work in the U0-40